Flex ITSM Suite

Flex ITSM Suite

Robust IT Service Management

Flex integrated management suite is a powerful IT service management software. It simplifies infrastructure management and incident handling through a single, feature-packed, integrated portal that centralizes the management of all your platforms, virtual data centers and entire IT services.

With advanced infrastructure management capabilities coupled with shockingly user friendly portal controls, this powerful, homegrown portal has allowed multiple organizations in the region to enhance IT and business performance effortlessly.

Minimized Downtime
Centralized IT Management
Maximized IT Return on Investment
Simplified Operations

Powerful. Functional. Feature-Rich

01.
Real Time Dashboard
Built with excellence in mind. This real time dashboard is designed to be aligned with the renowned ITIL process. Enable administrators to monitor easily and identify threats proactively, using a simple, user friendly and fully customizable management console that provides a summarized view of IT infrastructure and performance.
02.
Device Compatibility
Manage your infrastructure on the go with a robust mobile client. Analysts and administrators can view, create, update and resolve incidents and/or requests with ease via their own mobile smartphones or tablets.
03.
Skype for Business Integration
To handle service related messages from within Flex ITSM, easily connect to skype for business to receive and respond or setup automated responses for select questions using pre-configured settings.
04.
SMS Integration
Trigger preconfigured criteria to automatically push SMS notifications to communicate updates, alerts and/ or messages with users quickly.
05.
Language Support
The flex ITSM Suite comes in both English and Arabic, making it the only ITSM in the region that supports the Arabic language.

“Flex ITSM is the outcome of years of diligent requirement gathering and development to fill in the gaps of features absent in mainstream ITSMs.” – Gamal CEO, Link DataCenter