IT Service Management

Flex ITSM Suite

Aligning IT processes and services with business objectives through exceptional IT Service management that supports healthy organizational growth

Flex integrated management suite is a powerful IT service management software. It simplifies infrastructure management and incident handling through a single, feature-packed, integrated portal that centralizes the management of all your platforms, virtual data centers and entire IT services.

With advanced infrastructure management capabilities coupled with shockingly user friendly portal controls, this powerful, homegrown portal has allowed multiple organizations in the region to enhance IT and business performance effortlessly.

Minimized Downtime

Centralized IT Service Management

Maximized IT Return on Investment

Simplified Operations

Powerful. Functional. Feature-Rich

01.

Real Time Dashboard

Built with excellence in mind. This real time dashboard is designed to be aligned with the renowned ITIL process. Enable administrators to monitor easily and identify threats proactively, using a simple, user friendly and fully customizable management console that provides a summarized view of IT infrastructure and performance.

02.

Device Compatibility

Manage your infrastructure on the go with a robust mobile client. Analysts and administrators can view, create, update and resolve incidents and/or requests with ease via their own mobile smartphones or tablets.

03.

Skype for Business Integration

To handle service related messages from within Flex ITSM, easily connect to skype for business to receive and respond or setup automated responses for select questions using pre-configured settings.

04.

SMS Integration

Trigger preconfigured criteria to automatically push SMS notifications to communicate updates, alerts and/ or messages with users quickly.

05.

Language Support

The flex ITSM Suite comes in both English and Arabic, making it the only ITSM in the region that supports the Arabic language.

“Flex ITSM is the outcome of years of diligent requirement gathering and development to fill in the gaps of features absent in mainstream IT Service Management Solutions.” – Gamal CEO, Link DataCenter

FLEX ITSM SUITE FAQs

WHAT IS ITSM?

ITSM is an abbreviation for IT Service Management. IT Service management refers to the services and activities that an organization carries out when designing, planning, delivering and operating IT systems and services for customers.

WHAT IS THE DIFFERENCE BETWEEN ITSM AND ITIL?

ITSM and ITIL are not different concepts but rather are concepts that are used together. ITSM covers the set of practices, policies and procedures that help to manage IT services delivered to end customers whilst, ITIL is a common renowned framework that provides the best practices to implement ITSM in an organization.

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